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PatioConcepts Privacy Policy

Patio Concepts Inc. and its family of manufacturers value you and respect your privacy. We collect information to support our relationship with you, improve our product offering and to communicate about products, services, and promotions. Patio Concepts Inc. recognizes that we must maintain and use information responsibly. We may disclose information to companies that work with us and assist us with providing services to you. We will not share your information with any other third parties.

You can always find the most recent version of our privacy policy on this page.

Effective Date: 03/01/97       Revised: 02/13/18

What information does Patio Concepts Inc. collect and why?
We collect information you provide when you place an order by phone, fax or email or when you opt in to our quarterly edition of The Unlimited View. This information "may" include the following:

  • Your name

  • Your mailing address

  • Your e-mail address

  • Your phone number

  • Your credit card number / 3 digit security code

It may also include information you submit about other people; for example, the name and address (e-mail and postal) of a ship to destination other than your own. We only use information you submit about other people in order to deliver information, products, or services specifically requested by you.

Who does Patio Concepts Inc. share information with?
We will share personal customer information with our represented manufacturers and trusted service providers and contractors for limited purposes, including fulfilling customer orders; offering certain products and services in connection with our Web site; communicating to customers; providing customer service; enhancing and improving customers' shopping experiences;  and completing credit card transactions. These third parties are not allowed to use this information for any purpose except fulfilling orders and servicing your questions.

Aside from the purposes described above, we will never share your personal information with any other third parties. Patio Concepts Inc. reserves the right to cooperate with law enforcement officials in the investigation of alleged unlawful activities of our customers related to electronic communication transmitted on our site. Patio Concepts Inc. will have no legal liability for such disclosures.

We may also provide information to other organizations for fraud protection.

How does Patio Concepts Inc. handle the "opt-in" email address?
Periodically, typically quarterly, Patio Concepts Inc. sends out a newsletter - The Unlimited
View. Your email is stored in a database which is used for the expressed purpose of fulfilling your request to receive our product updates and upcoming features. You may opt out of this option at any time. Patio Concepts Inc. has never bought nor sold a single email address.

What are cookies and how does Patio Concepts Inc. use them?
A cookie is a small file that can be stored on your computer's hard drive for purposes of identification upon log-in on a WEB site. Patio Concepts Inc., pursuant to the use of "" or any pointers to same said site does not use cookies to determine your identity.

What is an IP address and how does Patio Concepts Inc. use it?

An IP address is a number that is assigned to your computer when you are using your browser on the Internet. Like most websites, the servers that serve our Web site automatically identify your computer by its IP address. We do log IP addresses and we use them to monitor things like the number of visitors that visit our website.

How secure is the information that I provide to Patio Concepts Inc.?
We are committed to the highest standards in security to protect all of the aforementioned information. We have the latest security measures in place to protect the loss, misuse and alteration of your information. Only select employees have access to this information. This information is accessed for the sole purpose of completing your order or provided a promised service.

Does Patio Concepts Inc. ensure the security and privacy practices of other sites to which it links?
While we carefully select companies with which we associate and the Web sites to which we link, we are not responsible for the privacy practice or the content of these Web sites. When you provide personal information at one of those sites, you are subject to the privacy policy of the operator of that site, not the Patio Concepts Inc. privacy policy. We encourage you to read that policy before submitting any personal information.

How do I contact Patio Concepts Inc. if I still have questions?
You may call us toll free at 1.800.922.4760 or

Email us anytime! . We make every effort to reply promptly to each message we receive. This information is used to respond directly to your questions or comments. We may also file your comments and share them with our customer care team to improve our service in the future.

If you still have questions or concerns regarding our privacy policy, please email us or write us at:

**Hours subject to change on holidays.

Our Mailing Address:
Patio Concepts Inc.
66 Lisgar Street
Ottawa, ON K2P 0C1
To Reach us:
Toll Free: 1.800.922.4760

Email: Click here to email us

Business Hours:

Monday through Friday - 8 to 5 EST
Saturday - 10am to 2pm EST
Closed Sunday

Delivery Included!

Delivery Included within Canada. All pricing includes delivery to your home, business or cottage address in or near most major centres within Canada.

Call Toll Free 1.800.922.4760 to speak to a representative or to place your order!

*Some remote and island ferry access areas subject to a surcharge. Other exceptions may apply.

**Please note that some items are custom made and are not returnable**

We provide personal service and advice on your selection. Please call or email us with your questions on deck size, clearances, installation advice and tips. We are here to serve.

Obtaining necessary permits is the sole responsibility of the purchaser. Customers agree to hold Patio Concepts Inc. and the manufacturer free of any liability for improper installation, maintenance and repair.

Read more about legal stuff .

We would love to help! Call and talk it through with us.

Call: 1 (800) 922-4760 and talk with our experts. We provide personal service and advice on your selection. Please call or email us with your questions and installation advice and tips. We are here to serve.


Delivery Included!* | No Handling Fees | Only applicable taxes are extra.

Contact Us to Order

Covid-19 Impacts

Hello! We hope you and your loved ones are healthy and safe. Our Patio Concepts team is continuing to take every measure to ensure the safety of our employees and meet the needs of all our customers. COVID-19 has resulted in an unexpected surge in product sales.

People are using their backyards and gardens as a sanctuary and escape during these trying times. We love this! However, this has keeping up with demand a challenge. Be assured we are doing everything possible to work with our vendors so we can quickly ship out your orders.

Thank you for choosing Patio Concepts!