How We Respect Your Privacy...
Patio Concepts Inc.
and its family of manufacturers value you and
respect your privacy. We collect information to support our relationship
with you, improve our product offering and to communicate about products,
services, and promotions. Patio Concepts Inc. recognizes that we must
maintain and use information responsibly. We may disclose information to
companies that work with us and assist us with providing services to you.
We will not share your information with any other third parties.
Effective Date: 03/01/97 Revised: 02/13/18
What information does Patio Concepts Inc. collect and why?
We collect information you provide when you place an order by phone, fax
or email or when you opt in to our quarterly edition of The Unlimited
View. This information
include the following:
It may also include information you submit about other people; for example, the name and address (e-mail and postal) of a ship to destination other than your own. We only use information you submit about other people in order to deliver information, products, or services specifically requested by you.
Who does Patio Concepts Inc. share information with?
We will share personal customer information with our represented
manufacturers and trusted service providers and contractors for limited
purposes, including fulfilling customer orders; offering certain products
and services in connection with our Web site; communicating to customers;
providing customer service; enhancing and improving customers' shopping
experiences; and completing credit card transactions. These third
parties are not allowed to use this information for any purpose except
fulfilling orders and servicing your questions.
Aside from the purposes described above, we will never share your personal information with any other third parties. Patio Concepts Inc.
reserves the right to cooperate with law enforcement officials in the
investigation of alleged unlawful activities of our customers related to
electronic communication transmitted on our site. Patio Concepts Inc. will have no legal liability for such disclosures.
We may also provide information to other organizations for fraud
How does Patio Concepts Inc. handle the "opt-in" email address?
Periodically, typically quarterly, Patio Concepts Inc. sends out a
newsletter - The Unlimited
View. Your email is stored in a database which is used for the expressed
purpose of fulfilling your request to receive our product updates and
upcoming features. You may opt out of this option at any time.
Patio Concepts Inc. has never bought nor sold a single email address.
What are cookies and how does Patio Concepts Inc. use them?
A cookie is a small file that can be stored on your computer's hard drive
for purposes of identification upon log-in on a WEB site. Patio Concepts Inc., pursuant to the use of "www.patioconcepts.ca"
or any pointers to same said site
determine your identity.
What is an IP address and how does ScreenHouses Unlimited use it?
An IP address is a number that is assigned to your computer when you are
using your browser on the Internet. Like most websites, the servers that
serve our Web site automatically identify your computer by its IP address.
We do log IP addresses and we use them to monitor things like the number
of visitors that visit our website.
How secure is the information that I provide to Patio Concepts Inc.?
We are committed to the highest standards in security to protect all of
the aforementioned information. We have the latest security measures in
place to protect the loss, misuse and alteration of your information. Only
select employees have access to this information. This information is
accessed for the sole purpose of completing your order or provided a
Does Patio Concepts Inc. ensure the security and privacy practices of other
sites to which it links?
While we carefully select companies with which we associate and the Web sites to which we link, we are not
responsible for the privacy practice or the content of these Web sites.
When you provide personal information at one of those sites, you are
submitting any personal information.
How do I contact Patio Concepts Inc. if I still have questions?
Email us anytime!
We make every effort to reply promptly to each message we receive. This information
is used to respond directly to your questions or comments. We may also
file your comments and share them with our customer care team to improve
our service in the future.
You may call us toll free at 1.800.922.4760 or
please email us or write us at:
**Hours subject to change on holidays.
Patio Concepts Inc.
66 Lisgar Street
Ottawa, ON K2P 0C1
To Reach us:
Toll Free: 1.800.922.4760
Click here to email us
Monday through Friday - 8 to 5 EST
Saturday - 10am to 2pm EST