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How to Order From Patio Concepts Inc.

Our custom products, though designed for simplicity, usually prompt a number of questions that should be answered before the order is accepted. Although we strive to put all relevant information and pricing on every product page, sometimes the information is missed and it leads to questions. Your satisfaction is our priority, therefore we invite you to call and speak with one of our products experts if you have questions or wish to ensure you are purchasing the right product for your home improvement project.



**Hours subject to change on holidays.

Our Mailing Address:
Patio Concepts Inc.
66 Lisgar Street
Ottawa, ON
K2P 0C1

To Reach us:
Toll Free: 1.800.922.4760


Fax: 855.922.4494

Email: requests@patioconcepts.ca Click here to email us

Business Hours:


Monday through Friday - 8am to 5pm ET
Saturday - 10am to 2pm ET
Sunday - Closed

Patio Concepts Inc. offers several options for ordering products from our Website. We work hard to provide you with convenience, melded with today's technologies. Please choose the method that best suits your needs.

We provide a TOLL FREE telephone number for you to call in your order. You can print out the order form provided ( Print from PDF format ), fill it out, make note of any questions and then call 1.800.922.4760 . We have professionals available during the business hours noted above. If the answering machine kicks in during those hours it simply means all our lines are busy (taking orders or answering customers questions) and we would ask you leave a name and call back number, including area code. One of our staff will call back, usually within the hour. If you call after hours, again please leave a name and call back phone number so we can respond the following day.

Don't have time to call? Print out the order form provided ( Print from PDF format ) , fill it out, make note of any questions and provide a return fax number or email address. Fax it over to us 24 hours a day, seven days a week to 1.705.739-1885 We will confirm your order and determine whether there are any questions that you should be aware of. Simple!

For your convenience you can again print out the order form provided ( Print from PDF format ) and fill in all relevant information. Then pop it in the mail to our Corporate address...
We will call you when your order arrives to confirm details and delivery.

Additional Information...

  • Sorry there can be no COD's
  • All pricing on the web site is the DELIVERED price! There are no additional charges unless otherwise stated.
    Of course taxes will always be extra!

  • Web site pricing does not include freight rate up-charges to remote or island locations such as Newfoundland & Labrador, Vancouver Island, Nunavut, NWT, Yukon or other northern or remote areas. Please call us for this information .

Delivery Included!

Delivery Included within Canada. All pricing includes delivery to your home, business or cottage address in or near most major centres within Canada.

Call Toll Free 1.800.922.4760 to speak to a representative or to place your order!

*Some remote and island ferry access areas subject to a surcharge. Other exceptions may apply.

**Please note that some items are custom made and are not returnable**

We provide personal service and advice on your selection. Please call or email us with your questions on deck size, clearances, installation advice and tips. We are here to serve.

Obtaining necessary permits is the sole responsibility of the purchaser. Customers agree to hold Patio Concepts Inc. and the manufacturer free of any liability for improper installation, maintenance and repair.

Read more about legal stuff .

We would love to help! Call and talk it through with us.

Call: 1 (800) 922-4760 and talk with our experts. We provide personal service and advice on your selection. Please call or email us with your questions and installation advice and tips. We are here to serve.

Questions?

Delivery Included!* | No Handling Fees | Only applicable taxes are extra.

Contact Us to Order