Please note that the estimated delivery time quoted to you at the time of your order is based on information received from the manufacturer at that time. It can never be a guarantee of delivery time. Patio Concepts Inc. will inform you immediately if we become aware of a change in circumstance from the manufacturer.
In keeping with our high standard of customer service, both as a company and with the manufacturers we represent, we would ask that you keep the following instructions for when you receive your order.
Whenever possible, for smaller items, UPS will be used as the delivery company. UPS deliveries must be within the Contiguous US. UPS will not deliver to APO, FPO or PO Box #'s. Deliveries to non-UPS shippable addresses may not be possible OR may take longer to arrive and may cost more money. We do not offer "Special Shipping" (3-Day, 2-Day, Overnight, etc.), we ship UPS Ground Only.
Larger items will be delivered by Common Carrier (ABF Freight, N&B, APA, Yellow Freight, Overnite Express, Estes or any other major carrier deemed worthy by the manufacturer).
Many of our products are shipped via Common Carrier/Freight Truck, using several different Common Carrier companies which are selected at the discretion of our represented manufacturers. To help avoid damages materials of long lengths may be cut in multiple pieces; any of the materials may be cut to any lengths and spliced at any location at Patio Concepts Inc. discretion.
The carrier (delivery company) is paid to call you and set up a delivery time. At that time please take down the shipping company name and phone number. If they don't show up exactly on time, it would be the shipping company you would call. Patio Concepts Inc. and Patio Concepts Inc. are not responsible for how the shipping company adheres to their shipping schedules. We will assist in any way we can however we may not be able to affect the day's outcome.
The following applies to most common carrier deliveries.
The Patio Concepts Inc 'Delivery Included Offer' includes standard ground shipping by UPS or Common Carrier on all orders to most major centres in Canada.
Please note that this offer does not include freight rate up-charges to Newfoundland and Labrador, Vancouver Island, Nunavut, NWT, Yukon or other northern or remote areas. Shipping charges will be added for anything other than our standard methods of shipping and for stand-alone options. This 'Delivery Included' offer does not include unloading of said products and we would refer you to our delivery policy page for further clarification.
Areas of limited accessibility will be exempt from this offer. It will be deemed the customer's responsibility to inform Patio Concepts Inc. of the potential limitations of their geographic location and appropriate freight rate up-charges will apply accordingly.
Patio Concepts Inc. reserves the right to end or change this 'Delivery Included Offer' at any time. Please contact us for shipping rates on orders that may not meet standard shipping requirements or Custom Orders at (800) 922-4760.
Please note that shipping companies reserve the right to come out to the site to inspect any damages being claimed.
Most shippers and drivers are wonderful people and honestly do their best to assist you, however damage and accidents can occur. If there is damage, stay calm, there is always someone to assist you with the inconvenience. Call us right away and we will solve the problem promptly and in a time efficient way.
If you have purchased: W Pan, Flat Pan or Insulated Patio Cover | Hard Top Screen Enclosure | Screen Wall Porch Screening System
Special Instructions for the exceptions:
The carrier is under instruction to take back all boxes with damaged material and leave the rest. There is room for your use of judgment in this process. For example if you have a 24' beam that has been badly damaged 2 feet from one end and you are only using 20 feet of the beam on your unit, there is no advantage in sending the beam back. Boxes that are properly documented and sent back will then be replaced and shipped out to you promptly. Please call us with the items that were damaged so we can expedite the order.
What we can do
What we can't do
We hope we can be of service to you again. Be sure to book-mark us as your choice for top quality Do-It-Yourself Home Improvement products at a sensible price
Patio Concepts Inc.
Delivery Included!* | No Handling Fees | Only applicable taxes are extra.Contact Us to Order
Hello! We hope you and your loved ones are healthy and safe. Our Patio Concepts team is continuing to take every measure to ensure the safety of our employees and meet the needs of all our customers. COVID-19 has resulted in an unexpected surge in product sales.
People are using their backyards and gardens as a sanctuary and escape during these trying times. We love this! However, this has keeping up with demand a challenge. Be assured we are doing everything possible to work with our vendors so we can quickly ship out your orders.
Thank you for choosing Patio Concepts!