"All of our represented manufacturers warranties exclude buyers negligence or buyers remorse"
(1) Restocking fee of 20%
Patio Concepts Inc. extends to each customer our commitment to your satisfaction on every product we sell. We only represent leading manufacturers in each of our product categories. In the unlikely event that it may be necessary to return an item, all returns require email or written authorization from Patio Concepts Inc. in advance, where the product specific return address will be specified. All orders cancelled after they have been shipped will be charged the original shipping fee plus all returns are subject to a maximum of a 20% restocking charge. Returned products must be in original packaging, in as-new condition with the packing slip, all warranty cards, manuals and accessories. Please allow approximately 10 business days for your return to be processed once it has arrived at the specified address.
(2) You are responsible for returning the product back to the Manufacturers Warehouse, at your expense, after receiving the “Return Authorization Number”.
Patio Concepts Inc. is not responsible for return shipping costs and is not responsible for any shipping damage. Damage caused by shippers must be reported and resolved with the delivering carrier or shipping company directly.
(3) Some Items CANNOT be returned
Products which are built to order AND including garden buildings, vinyl sheds, metal sheds, portable garages, awnings, canopies, or screened enclosures... cannot be returned nor will a customer be allowed to cancel an order after 48 hours of placing that order. We know you will understand since each item is custom made by hand and cannot be re-consigned.
(4) Additional Costs
If the order has not shipped, you will receive a full refund less credit card processing fees. Please note: All Cancelled or Returned orders paid by credit card will be subject to an additional credit card processing charge of 6%. Costs incurred for returning funds by means of a “Bank Draft” or “Cashier's check” will be subtracted from the refund.
(5) Our commitment to you
Patio Concepts Inc. has a commitment to customer service. If you encounter any problems or have any questions about any of our Do-It-Yourself Home Improvement products, you can call our toll-free customer support line at 1-800-922-4760Monday to Friday, during business hours.
All claims for discrepant material must be made within 10 days after receipt of goods. We also recommend refusal of any severely damaged merchandise at the time of attempted delivery (see Delivery Instructions).
If you are missing or have received a broken piece, simply call our toll-free line and we will courier you the part in as timely a fashion as possible.
This commitment to exceptional customer service is a big part of Patio Concepts Inc. ongoing success and reputation as a representative of quality Do-It-Yourself Home Improvement products.
We remain at your service.
Bob, Shawn, Glenn
The Team
Patio Concepts Inc. 1.800.922.4760
We provide personal service and advice on your
selection.
Please call or
email us
with your questions on deck size, clearances, installation advice and tips.
We are here to
serve.
*Delivery Included within Canada.
(*Some remote and island ferry access areas subject to a surcharge)
Obtaining necessary
permits is the sole responsibility of the purchaser. Customers agree
to hold Patio Concepts Inc. and the manufacturer free of any
liability for improper installation,
maintenance and repair.
Call Toll Free
1.800.922.4760
Delivery Included
(most major centres)
No Handling Costs
No Additional Charges
(taxes where applicable)
You may pay by...
OR Get a 5% Discount for a Certified Cheque
*In any case of price or information discrepancy, this web site shall be taken as correct.
All prices are subject to change
without notice.
Web site pricing does not include freight rate up-charges to Newfoundland and Labrador, Vancouver Island, Nunavut, NWT, Yukon or other northern or remote areas.
