Do It Yourself Kits - Screen Enclosures, Awnings,Sheds, Portable Garages and Retractable Patio Awnings

I n n o v a t i v e
O u t d o o r   S o l u t i o n s

 1.800.922.4760
Do-It-Yourself Kits Toll Free Order line
Screen Rooms, Patio Covers, Sheds, Garages, Awnings - all in DIY Kits!


p1
US residents click here for our US WEB site
.

 


 

OR 5% Discount for Certified Cheque

You are here: Home > Return Policy

Return Policy

"All of our represented  manufacturers warranties exclude buyers negligence or buyers remorse"

Restocking fee of 25%
Patio Concepts Inc. extends to each customer our commitment to your satisfaction on every product we sell. We only represent leading manufacturers in each of our product categories. In the unlikely event that it may be necessary to return an item, all returns require email or written authorization from Patio Concepts Inc. in advance, where the product specific return address will be specified. All orders cancelled after they have been shipped will be charged all shipping fees plus all returns are subject to a maximum of a 25% restocking charge. Returned products must be in original packaging, in as-new condition with the packing slip, all warranty cards, manuals and accessories. Please allow approximately 10 business days for your return to be processed once it has arrived at the specified address.

 

You are responsible for returning the product back to the Manufacturers Warehouse, at your expense, after receiving the “Return Authorization Number”.
Patio Concepts Inc. is not responsible for return shipping costs and is not responsible for any shipping damage. Damage caused by shippers must be reported and resolved with the delivering carrier or shipping company directly.

 

Some Items CANNOT be returned
Products which are built to order AND including metal sheds, portable garages, awnings, screened enclosures... cannot be returned nor will a customer be allowed to cancel an order after 48 hours of placing that order. We know you will understand since each item is custom made by hand and cannot be re-consigned.

 

Additional Costs
If the order has not shipped, you will receive a full refund less credit card processing fees. Please note: All Cancelled or Returned orders paid by credit card will be subject to credit card processing charge of a total of 10%. Costs incurred for returning funds by means of a “Bank Draft” or “Cashier's check” will be subtracted from the refund.

 

Our commitment to you
Patio Concepts Inc. has a commitment to customer service. If you encounter any problems or have any questions about any of our Do-It-Yourself Home Improvement products, you can call our toll-free customer support line at 1-800-922-4760 Monday to Friday, during business hours.

All claims for damaged material must be done in keeping with our Delivery Instructions. We also recommend refusal of any severely damaged merchandise at the time of attempted delivery (see Delivery Instructions).

 

If find you are missing or have received a broken piece, simply call our toll-free line and we will courier you the part in as timely a fashion as possible.

 

This commitment to exceptional customer service is a big part of Patio Concepts Inc. ongoing success and reputation as a representative of quality Do-It-Yourself Home Improvement products.  

We remain at your service.


The Team
Patio Concepts Inc.
1.800.922.4760

If you still have questions or concerns regarding our return policy, please email us or write us at:

**Hours subject to change on holidays.

Our Mailing Address:
Patio Concepts Inc.
13-4 Alliance Blvd, Suite 124
Barrie, ON.
L4M 7G3

To Reach us:
Toll Free: 1-800-922-4760


Fax: (705) 739-1885

Email: Click here to email us

Business Hours:


Monday through Thursday - 9 to 4 ET
Friday - 9 to 12 ET
Saturday - Closed
Sunday - Closed

 

Welcome to Patio Concepts Inc.
For Information or to order CALL (800) 922-4760
Email us anytime!

 


We eliminate security risks!
Place your order with a live person!
■■■
 

 


 


 Patio Concepts Inc is a BBB Accredited Business. Click for the BBB Business Review of this Patio Equipment & Supplies in Barrie ON

Retractable Patio Cover; retractable,patio,cover, sunbrella fabric,deck shade
                


Shipping
Included!    *No Silly Fees  /  *No other charges    *Click for details  

p1
USA residents click here for pricing and product availability

 This site has product pricing in CAN $ for  Canadian residential delivery

OR
5% Discount for Cashier's / Certified Cheque


We are open...

Mon. to Thurs.: 9 to 4 ET
Friday: 9 to 12 ET

Closed
Saturday and Sunday


*In any case of price or information discrepancy, this web site shall be taken as correct. All prices are subject to change without notice.

Web site pricing does not include freight rate up-charges to Newfoundland and Labrador, Vancouver Island, Nunavut, NWT, Yukon or other northern or remote areas. This web site is developed and maintained by Patio Concepts Inc.
Copyright 2000-2016 Patio Concepts Inc. All rights reserved.                             Revised: Wednesday September 07, 2016