"All of our represented manufacturers warranties exclude buyers negligence or buyers remorse"
Restocking fee of 25%
Patio Concepts Inc. extends to each customer our commitment to your satisfaction on every product we sell. We only represent leading manufacturers in each of our product categories. In the unlikely event that it may be necessary to return an item, all returns require email or written authorization from Patio Concepts Inc. in advance, where the product specific return address will be specified. All orders cancelled after they have been shipped will be charged all shipping fees plus all returns are subject to a maximum of a 25% restocking charge. Returned products must be in original packaging, in as-new condition with the packing slip, all warranty cards, manuals and accessories. Please allow approximately 10 business days for your return to be processed once it has arrived at the specified address.
You are responsible for returning the product back to the Manufacturers Warehouse, at your expense, after receiving the “Return Authorization Number”.
Patio Concepts Inc. is not responsible for return shipping costs and is not responsible for any shipping damage. Damage caused by shippers must be reported and resolved with the delivering carrier or shipping company directly.
Some Items CANNOT be returned
Products which are built to order AND including metal sheds, portable garages, awnings, screened enclosures... cannot be returned nor will a customer be allowed to cancel an order after 48 hours of placing that order. We know you will understand since each item is custom made by hand and cannot be re-consigned.
If the order has not shipped, you will receive a full refund less credit card processing fees. Please note: All Cancelled or Returned orders paid by credit card will be subject to credit card processing charge of a total of 10%. Costs incurred for returning funds by means of a “Bank Draft” or “Cashier's check” will be subtracted from the refund.
Our commitment to you
Patio Concepts Inc. has a commitment to customer service. If you encounter any problems or have any questions about any of our Do-It-Yourself Home Improvement products, you can call our toll-free customer support line at 1-800-922-4760 Monday to Friday, during business hours.
All claims for damaged material must be done in keeping with our Delivery Instructions. We also recommend refusal of any severely damaged merchandise at the time of attempted delivery (see Delivery Instructions).
If find you are missing or have received a broken piece, simply call our toll-free line and we will courier you the part in as timely a fashion as possible.
This commitment to exceptional customer service is a big part of Patio Concepts Inc. ongoing success and reputation as a representative of quality Do-It-Yourself Home Improvement products.
We remain at your service.
If you still have questions or concerns regarding our return policy,
please email us or write us at:
**Hours subject to change on holidays.
Patio Concepts Inc.
13-4 Alliance Blvd, Suite 124
To Reach us:
Toll Free: 1-800-922-4760
Fax: (705) 739-1885
Email: Click here to email us
Monday through Thursday - 9 to 4 ET
Friday - 9 to 12 ET
Saturday - Closed
Sunday - Closed