Patio Concepts Inc. takes this opportunity to thank you for placing your trust with us, to provide a quality Do-It-Yourself product in a timely and efficient manner.
Larger items will be
delivered by Common Carrier (ABF Freight, N&B, APA, Yellow Freight, Overnite Express
or any other major carrier deemed worthy by the manufacturer). Whenever possible, for smaller items,
UPS will be used as the delivery company.
Please note that the
estimated delivery time quoted to you at the time of your order is based
on information received from the manufacturer at that time. It can never
be a guarantee of delivery time. Patio Concepts Inc. will inform you
immediately if we become aware of a change in circumstance from the
manufacturer.
In keeping with our
high standard of customer service, both as a company and with the
manufacturers we represent, we would ask that you keep the following
instructions for when you receive your order.
When
shipped by common carrier (not UPS) you will receive a phone call, in
advance, from the shipping company, to make arrangements for delivery.
AT THAT TIME PLEASE TAKE DOWN THE SHIPPING COMPANY'S NAME AND PHONE NUMBER. If they don't show up
exactly on time, it would be the shipping
company
you would call. Patio Concepts Inc. and Patio Concepts Inc. are not
responsible for how the shipping company adheres to their shipping
schedules. We will assist in any way we can however we may not be able to
affect the day's outcome.
Shipments will be delivered to or as close to the purchaser’s property line (Driveway) provided the location is deemed accessible by the delivering freight carrier. The
drivers’ responsibility ends by opening up the back of the
truck. The driver is not responsible to unload to the curb.It is highly recommended that you have someone to help you
unload
your unit from the truck and into the garage or backyard. A
standard 12 foot square screen room comes in a 7’ high, 4’ wide and 10”
deep box weighing 125lbs. A standard 12’ x 10’ patio awning weighs
approximately 160 pounds. A 12' x 24' steel garage is a set of 5 - 150lb. boxes.
In all cases your unit will be shipped and packaged such that two people
can carry any portion of your unit.
You will be given a reasonable time frame to unload freight ranging between 15-30 minutes. Please be aware that freight is prepaid and that no additional expenses should be paid to delivering freight Carriers for deliveries described above. In the event that a clerical error has occurred - call us
1.800.922.4760
If you wish
to have the shipping company do more than what has been laid out above,
they do have "pay for service" options available. You will need to discuss
that with the shipping company when they call to make the delivery time
arrangements.
DELIVERY INSPECTION IS YOUR
RESPONSIBILITY!
Inspect the boxes carefully
for any damage or holes.
Please note ALL
damages on the bill of lading which the driver has you sign.
There may not be any damage to the unit
itself, however, if we do need to get some new parts out to you, knowing
who is responsible for the damage will help speed the process up.
Please understand that it is only the most
extreme cases of damage where the shipment should be refused. If you are
considering refusing, please attempt to get hold of us while the driver is
still there. We will try to guide you in this decision.
If the damage is so severe as to warrant that the unit be
refused, know in advance, that it will take a few weeks or more to get a
replacement shipped.
Please
note that the shipping companies reserve the right to come out to the site
to
inspect any damages being claimed.
Most shippers and
drivers are wonderful people and honestly do their best to assist you,
however damage and accidents can occur. If there is damage, stay
calm, there is always someone to assist you with the
inconvenience. Call us right away and we will solve the problem promptly
and in a time efficient way.
We hope we can be of
service to you again. Be sure to book-mark us as your choice for top quality Do-It-Yourself
Home Improvement products at a sensible price.
We provide personal service and advice on your
selection.
Please call or
email us
with your questions on deck size, clearances, installation advice and tips.
We are here to
serve.
*Delivery Included within Canada.
(*Some remote and island ferry access areas subject to a surcharge)
Obtaining necessary
permits is the sole responsibility of the purchaser. Customers agree
to hold Patio Concepts Inc. and the manufacturer free of any
liability for improper installation,
maintenance and repair.
Call Toll Free
1.800.922.4760
Delivery Included
(most major centres)
No Handling Costs
No Additional Charges
(taxes where applicable)
You may pay by...
OR Get a 5% Discount for a Certified Cheque
*In any case of price or information discrepancy, this web site shall be taken as correct.
All prices are subject to change
without notice.
Web site pricing does not include freight rate up-charges to Newfoundland and Labrador, Vancouver Island, Nunavut, NWT, Yukon or other northern or remote areas.
