In keeping with our high standard of customer service, both as a company and with the manufacturers we represent, we would ask that you keep the following instructions for when you receive your order.
Whenever possible, for smaller items, UPS will be used as the delivery company. UPS deliveries must be within the Contiguous US. UPS will not deliver to APO, FPO or PO Box #'s. Deliveries to non-UPS shippable addresses may not be possible OR may take longer to arrive and may cost more money. We do not offer "Special Shipping" (3-Day, 2-Day, Overnight, etc.), we ship UPS Ground Only.
Larger items will be
delivered by Common Carrier (ABF Freight, N&B, APA, Yellow Freight, Overnite Express, Estes or any other major carrier deemed worthy by the manufacturer).
Many of our products are shipped via Common Carrier/Freight Truck, using several different Common Carrier companies which are selected at the discretion of our represented manufacturers. To help avoid damages materials of long lengths may be cut in multiple pieces; any of the materials may be cut to any lengths and spliced at any location at Patio Concepts Inc. discretion.
The carrier (delivery company) is paid to call you and set up a delivery time.
At that time please take down the shipping company name and phone number.
If they don't show up
exactly on time, it would be the shipping
you would call. ScreenHouses Unlimited and Patio Concepts Inc. are not
responsible for how the shipping company adheres to their shipping
schedules. We will assist in any way we can however we may not be able to
affect the day's outcome.
The following applies to most common carrier deliveries with the exception of those noted below in yellow highlight.
Shipments by common carrier are delivered to or as close to the purchaser’s property line (Driveway) provided the location is deemed accessible by the delivering freight carrier. The
drivers’ responsibility ends by opening up the back of the
truck. The driver is not responsible to unload to the curb. It is highly recommended that you have someone to help you unload your unit from the truck and into the garage or backyard.
A standard 12 foot square screen room comes in a 7’ high, 4’ wide and 10” deep box weighing 125lbs. A standard 12’ x 10’ patio awning weighs approximately 160 pounds. A 12' x 24' steel garage is a set of 5 - 150lb. boxes. In all cases your unit will be shipped and packaged such that two people can carry any portion of your unit.
You will be given a reasonable time frame to unload freight ranging between 15-30 minutes. Please be aware that freight is prepaid and that
no additional expenses should be paid to delivering freight Carriers for deliveries described above. In the event that a clerical error has occurred - call us
If you wish
to have the shipping company do more than what has been laid out above,
they do have "pay for service" options available. You will need to discuss
that with the shipping company when they call to make the delivery time
In The Case of Damage...
Please note that shipping companies reserve the right to come out to the site to inspect any damages being claimed.
Most shippers and drivers are wonderful people and honestly do their best to assist you, however damage and accidents can occur. If there is damage, stay calm, there is always someone to assist you with the inconvenience. Call us right away and we will solve the problem promptly and in a time efficient way.
Inspect the boxes carefully for any damage or holes.
Please note ALL damages on the bill of lading which the driver has you sign.
There may not be any damage to the unit itself, however, if we do need to get some new parts out to you, knowing who is responsible for the damage will help speed the process up.
Please understand that it is only the most extreme cases of damage where the shipment should be refused. If you are considering refusing, please attempt to get hold of us while the driver is still there. We will try to guide you in this decision.
If the damage is so severe as to warrant that the unit be refused, know in advance, that it will take a few weeks or more to get a replacement shipped.
If you have purchased a...
W Pan, Flat Pan or Insulated Patio Cover |
Hard Top Screen Enclosure | Screen Wall Porch Screening System
Inspect the boxes and contents carefully. If there is damage to the contents of any box, the entire box is to be returned.
Keep all boxes whose contents are not damaged!
All Damage on the bill of lading which the driver has you sign.
The carrier is under instruction to take back all boxes with damaged material and leave the rest. There is room for your use of judgment in this process. For example if you have a 24' beam that has been badly damaged 2 feet from one end and you are only using 20 feet of the beam on your unit, there is no advantage in sending the beam back.
Boxes that are properly documented and sent back will then be replaced and shipped out to you promptly. Please call us with the items that were damaged so we can expedite the order.
Instructions for the 'exceptions:'
What we can do...
What we cannot do...
Get replacement materials for damage that is not noted at the time of delivery.
Honor claims of damage after the unit has been signed for 'as received in good condition.' (Click here for further explanation)
Offer 'inconvenience' compensation for timelines that change due to manufacturing or shipping delays.
Offer compensation for agreements between our customers and their contractors that may be affected by manufacturing or shipping delays.
Unfortunately, over the years a ‘few bad apples’ have forced the need for very specific rules, so that both parties are protected.
We hope we can be of
service to you again.
Be sure to book-mark us as your choice for top quality Do-It-Yourself
Home Improvement products at a sensible price.
Patio Concepts Inc.
Email us anytime!